“It is important that we remain connected. Assetlink will continue to provide insights into best practice, and proactively ensuring safety, operation continuity, and support for our team, our sites, our clients and the broader community.” 

Aurora Fonte, Managing Director

15 April 2020

Assetlink Infection Control and Preventative Cleaning 

Service Across all sites and within our teams, we are ensuring that our people and our communities are protected: leading with strength, resilience, humility and purpose, to ensure safety is not negotiable.

Tailored and in response to COVID-19 

Assetlink have developed a comprehensive infection control cleaning process that can be implemented by specifically trained team members to respond to COVID-19.

Assetlink have leveraged our significant existing aged care service experience to develop specific cleaning services that can assist property owners and managers respond to scenarios related to a COVID-19 case.

Confirmed or Suspected COVID-19 Case

Following a confirmed or suspected case, Assetlink-trained team members will attend affected area to commence an infectious control clean. Some key processes include:

• Isolation of impacted area including barricades and signage as necessary
• Pre-start safety review for all team & all required PPE is worn 
• Full inventory of disposable and reusable items completed
• Detailed clean conducted in appropriate order for affected area
• All disposable items (including all general waste from area) are secured for proper disposal off site
• All reusable items are removed from area and disinfected
• Safe removal of PPE for all team members

Once cleaning process is completed, occupants may return to the impacted area.

Preventative High Touch Point Clean

In the event that a request to conduct a disinfected clean and/or to provide a standard level of infection control, the high touch point clean will be put in place. Providing additional infection control to support the day-to-day operation, the process involves: 

• Pre-start safety review for all team & all required PPE is worn
• Preparation of chemical
• Detailed clean for all high touch points, e.g. door handles, handrails, lids, switches and door plates, all amenities, office furniture and panels, appliances, etc. 
• All disposable items (including Chlor-clean product) are secured for proper disposal off site
• All reusable items are removed from area and disinfected
• Safe removal of PPE for all team members

Once cleaning process is completed, occupants may return to the impacted area.A full library of preventative touch point cleaning checklists are available for each asset type that we service.

National Coverage

Assetlink is currently assembling appropriately trained teams are prepared to respond to requests throughout Australia. This includes metro and regional locations.

Safety Is Not Negotiable

Assetlink has developed our process in consultation with experts in the infectious control field to maximise the safety of our team members and all on site. Our safety process includes robust training, appropriate PPE available for all team members, detailed safe work method statements and work instructions, compliant disposal of all items, and oversight of work by experienced supervisors.

As the situation continues to evolve, we must work together and do everything we collectively can, to ensure we come out of this stronger.

Together, we are stronger.

24 March 2020

Our frontline teams are more committed than ever. 

Given the uncertainty of future government responses, our teams are stepping up to the challenge. 

We are communicating with our 3,000 team members every day, and their message is overwhelmingly positive. We are humbled and so proud of their efforts. 

Assetlink business continuity is secure. 

The Executive Team meets daily to respond to changes, review scenarios, and proactively prepare for the next phase of community response to the pandemic. 

Assetlink clients are providing industry leadership. 

We are in daily communication with all of you and want to say thank you for your partnership and leadership as we navigate these unchartered waters. 

There are so many positive and best practice actions to highlight, below are just a few: 

• Clients are considering the long-term view and providing continuity of services wherever possible. This dramatically reduces the inevitable risk of a re-transition when we return to business as usual. 
• We are working together to direct and adjust our services to meet situational needs (e.g. enhanced frequency of high touch point cleaning, more security resources to support retail loss prevention, modified work instructions for aged care facilities, contingency scenario modelling for various asset types). 
• Clients are prioritising safety as we support the essential services for our communities. Site specific contingency plans are in place. 
• As Assetlink provides services to a significant number of high traffic assets, we are dealing with on-site confirmed client cases of COVID-19 (unrelated to Assetlink team members). The response to date has been efficient and effective. 

Our COVID-19 Response Team is ready for your call. 

Our Covid-19 Response Team is in place with a dedicated Service Desk for coordinating communications. If you are concerned, or should you have any questions at all please:

• Email the Assetlink COVID-19 Team: Covid19@assetlink.com.au; or
• Call the Dedicated COVID-19 Support Hotline: AU 1800 592 342  NZ 0800 758 927

19 March 2020

At Assetlink, the safety of our community is our utmost priority. Our position during the COVID-19 pandemic remains as it has always been: Safety is Not Negotiable. 

As an integrated services provider with the vision to provide safe workplaces, it is our duty to ensure the safety of our teams on the frontline and our communities.

We are all adapting and responding in our own way, and we want to continue to play a role in helping our clients emerge stronger.

As people, communities and governments all around the world move collectively to combat the virus, we’re also taking precautions to look after your wellbeing.

For an open letter from our Managing Director, Aurora Fonte, please click here.