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Safety Update

Posted 12 Feb 2020 by Vicky Shum

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“It is important that we remain connected. Assetlink will continue to provide insights into best practice, and proactively ensuring safety, operation continuity, and support for our team, our sites, our clients and the broader community.” 

Aurora Fonte, Managing Director

24 March 2020

Our frontline teams are more committed than ever.

Given the uncertainty of future government responses, our teams are stepping up to the challenge.

We are communicating with our 3,000 team members every day, and their message is overwhelmingly positive. We are humbled and so proud of their efforts.

Assetlink business continuity is secure.

The Executive Team meets daily to respond to changes, review scenarios, and proactively prepare for the next phase of community response to the pandemic.

Assetlink clients are providing industry leadership.

We are in daily communication with all of you and want to say thank you for your partnership and leadership as we navigate these unchartered waters.

There are so many positive and best practice actions to highlight, below are just a few:

  • Clients are considering the long-term view and providing continuity of services wherever possible. This dramatically reduces the inevitable risk of a re-transition when we return to business as usual.
  • We are working together to direct and adjust our services to meet situational needs (e.g. enhanced frequency of high touch point cleaning, more security resources to support retail loss prevention, modified work instructions for aged care facilities, contingency scenario modelling for various asset types).
  • Clients are prioritising safety as we support the essential services for our communities. Site specific contingency plans are in place.
  • As Assetlink provides services to a significant number of high traffic assets, we are dealing with on-site confirmed client cases of COVID-19 (unrelated to Assetlink team members). The response to date has been efficient and effective.

Our COVID-19 Response Team is ready for your call.

Our Covid-19 Response Team is in place with a dedicated Service Desk for coordinating communications.

If you are concerned, or should you have any questions at all please:

  • Email the Assetlink COVID-19 Team: Covid19@assetlink.com.au; or
  • Call the Dedicated COVID-19 Support Hotline: AU 1800 592 342  NZ 0800 758 927


19 March 2020

At Assetlink, the safety of our community is our utmost priority. Our position during the COVID-19 pandemic remains as it has always been: Safety is Not Negotiable. 

As an integrated services provider with the vision to provide safe workplaces, it is our duty to ensure the safety of our teams on the frontline and our communities.

We are all adapting and responding in our own way, and we want to continue to play a role in helping our clients emerge stronger.

As people, communities and governments all around the world move collectively to combat the virus, we’re also taking precautions to look after your wellbeing.

For an open letter from our Managing Director, Aurora Fonte, please click here.


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