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Customer Solutions

Customer Satisfaction

Assetlink is committed to providing a customer-focused environment that is open to feedback by our clients and customers. We recognise that all feedback provides us with an opportunity to enhance our service offering and customer satisfaction.

Our customer feedback management system provides accessible and fair complaint resolution for our customers. We understand that effective handling of all feedback enhances our reputation through transparency, and demonstrates that we are committed to improving our relationships and resolving any problems that may arise. Our management controls and processes ensure that all feedback about our services is managed in accordance with our Values and Signature Behaviours.

Assetlink has achieved certification to ISO 10002 international customer service standard which recognises our ability to deliver an exceptional standard of service.

Customer Satisfaction Certification

Assetlink is certified to the AS/NZS ISO 10002 standard and adheres to six monthly audits.

Click here to download Assetlink Complaints Management Policy (PDF 67.5KB)

Click here to view Assetlink ISO 10002 Customer Satisfaction Management System Certificate (PDF 117.1KB)

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