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Get to know us

Who we are

With over 21 years’ experience we provide integrated facilities service solutions across a number of industry channels.  Assetlink collaborates with clients leveraging our people, technical capability and innovative approach helping ensure the highest level of support for the delivery of your business to your customer.

Assetlink services

Who We Are

 

We provide both individual services and tailored integrated solutions.

Our highly skilled and qualified personnel deliver professional services to the exacting requirements of our clients and in compliance with our accreditation to;

  • AS/NZS ISO 9001: 2008 Quality Management Systems
  • ISO 14001 Environmental Management Systems
  • AS/NZS 4801 Occupational Health & Safety Management System
  • OHSAS 18001:2007 Occupational Health & Safety Management System
  • AS/NZS ISO 10002:2004 Customer Satisfaction Certified
  • ISO 55001:2014 Asset Management Certified

Facilities Services

Assetlink provides total facilities services and project management and services to a variety of channels.  Our customers range from large scale national portfolios to single site facilities within the Government, Education, Health, Aged Care, Resource & Industrial, Retail and Commercial channels.

Projects Group

Assetlink offers a broad range of construction and maintenance services to complement our client’s main business operations. These are the services that are essential to support and enhance the everyday operations of the site. These include:

  • Project & Construction Management
  • De-fit and fit-out
  • Hoarding
  • Base building
  • Fire Services
  • Handyman
  • Plumbing
  • Electrical
  • Planned Preventative Maintenance (PPM)

Signature Behaviours

I respect others

Why is this important?

We all want to be heard and feel special.

How do I contribute?

I am considerate and genuine when I deal with others.

 

I am open minded

Why is this important?

Exploring new possibilities and accepting different viewpoints allows us to grow and develop.

How do I contribute?

I embrace ideas and collaborate with others to achieve goals.

I never negotiate on safety 

Why is this important?

The safest way to do the job depends on all of us. 

How do I contribute?

I support and live by our health and safety practices.  

 

I recognise my team’s efforts

Why is this important?

Recognising each other’s efforts builds a rewarding and satisfying workplace.

How do I contribute?

I celebrate success and instinctively give credit to those who deserve it.

 

I connect with others

Why is this important?

We all want to feel involved and understand what’s expected of us as a team. 

How do I contribute?

I consciously communicate with those around me, actively listening and responding to what I hear.

 

I choose a positive attitude

Why is this important?

Having a positive mind set helps us to be resilient and deal with whatever challenges we are faced with.  

How do I contribute?

I have a ‘can do’ attitude that inspires others and shows self-confidence in who I am.

 

I have the courage to challenge

Why is this important?

Standing by what we believe and being true to ourselves makes the whole team stronger.

How do I contribute?

I question unsafe or poor work practices and share better ways to do things. I also challenge my own performance to be the best I can be.

 

I am an effective team member

Why is this important?

Having a targeted and organised approach to our work and life means we are able to achieve so much more.

How do I contribute?

I enjoy a sense of contribution and achievement by following process discipline, meeting my targets, and being a team player. 

 

I am committed to learning & growing

Why is this important?

People learn by experience - their own. Learning enables people to make new discoveries for themselves and take the appropriate action.

How do I contribute?

I take responsibility for my own learning and development, through training and listening to others.

 

I am customer focused

Why is this important?

We are passionate about external and internal customer service. It’s the heart of everything we do and the core of the Assetlink Way.

How do I contribute?

I deliver an outstanding customer experience focusing on building relationships with our clients and their customers. 




Vision

Our Vision

Leading the change our industry deserves by making the difference that matters to our clients and people.

Our Purpose

Enriching lives through a culture of opportunity, belonging and contribution to world-class service.

Single Minded Proposition

It’s About You.

Values

Our reputation within the industry has been built on a foundation of core values. These make up who we are and can be seen in all aspects of our operations.

  • Passion - We are passionate about everything we do!

    Our approach is enthusiastic and proactive, with a positive ‘can do’ attitude. We are devoted to the vision and values of Assetlink and recognise the contribution each one of us makes.

  • Customer Service - Our customers’ experience is our focus!

    We are dedicated to improving service delivery, as well as earning and maintaining our customers’ respect through delivering on our promises.

  • Health & Safety - Safety is Not Negotiable.

    Protecting our employee’s and customer’s wellbeing is fundamental. A health and safety culture is central to everything we do.

  • Empathy - We care about each other!

    Our workplace is one of equality, understanding and consideration. We nurture happy, confident and engaged people through our respectful interactions with one another.

  • Teamwork - We are one team!

    We strongly believe in working together ‘as one’, encouraging individual action along with harnessing the collective power of the team.

  • Excellence - We aspire to achieve the highest standards!

    Striving for continuous improvement, we challenge ourselves to be the best we can be. We recognise outstanding achievements and proudly celebrate our successes.

  • Sustainability - We care about our future!

    We are committed to the future of Assetlink and our positive impact on the environment. We implement responsible and strategic growth to be here tomorrow and beyond, for our people, our customers and the community.

Assetlink is an Australian privately owned integrated facilities services provider with over 2,500 people serving over 1200 customers nationwide.

Australia’s Most Engaged Workforce

Over 2,500 people nationally and they are our biggest asset – and they are the most engaged workforce in the country.

Australia’s Most Engaged Workforce

We have one of the country’s most diverse and dependable workforces. They represent over 75 nationalities and are universally positive, customer-focused and committed to excellence. As an extensive and diverse employee base, we can draw upon and align with our client’s needs.

Assetlink’s robust system of pre-qualification screening has created a network of specialised contractors with proven skills to support our in-house resources.

Assetlink invests in staff training and development to help ensure employees are equipped with the necessary skills and knowledge to continually exceed our client’s expectations. We encourage staff to suggest new initiatives and we reward outstanding performers.

Assetlink has been awarded the prestigious Hewitt Best Employer and Australian Achiever for Customer Service Awards in recognition of our commitment to providing a safe, supportive and passionate working environment to all employees.

If Assetlink is a place you’d like to work, contact us. We’re always interested in good people.


Click here to view our Learning and Development Policy (PDF 80.8KB)

Click here to view our Equal Employment Opportunity Policy (PDF 79.8KB)


Meet our team

Our executive team brings a wealth of experience and expertise
from a variety of industries.

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<span class="name">Aurora Fonte</span> <span class="title">Managing Director</span>
As a founding director of Assetlink, Aurora is instrumental in driving Assetlink’s growth and development into an integrated property services company that employs over 2,500 people across Australia. Aurora brings over 20 years of senior management experience to her role as Managing Director of Assetlink. In that time, she has worked with companies of all sizes across Australia.
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<span class="name">Franco Fonte</span> <span class="title">Director</span>
Franco is responsible for the development of estimating strategy for all new Assetlink contracts and the brand recognition through public relations management. As a founding director of Assetlink, Franco brings more than 20 years’ experience in the facility services industry. Playing a significant role in Assetlink’s operations, Franco brings his wealth of knowledge of working with comparable companies and service requirements across all sectors.
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<span class="name">Martha Travis</span> <span class="title">General Manager <br /> People & Culture</span>
Martha leads the team of Human Resources, Recruitment, Training, WHS and People and Culture specialists. Working alongside our operations team, the People and Culture team ensures our team members are safe, well-trained and engaged to deliver a high quality service to our clients. With over 20 years of human resources and operational experience, Martha understands the connection between a positive company culture and the impact on the overall success of the business.
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<span class="name">Jube Lang</span> <span class="title">General Manager <br /> Business Development and Client Relations</span>
Jube is responsible for the strategic and operational direction of the Assetlink Services business development functions including: sales and estimating, marketing and communications and CCRM management. Jube is an experienced and respected business leader who has held various senior roles in Accounting, Finance, Retail, Property, and Leasing in both the US and Australia.
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<span class="name">Hani Arab</span> <span class="title">Chief Information Officer</span>
As the CIO of the Assetlink Group Hani and his team influence and impact every part of what we do as a business. From managing our day to day technology platforms; to introducing innovative systems and process that enable efficiency and automation; to the seamless collaboration of our people, clients and suppliers through robust reporting and analytics.  Hani's experience spans over 15 years to include project delivery, operational and strategic leadership roles.
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<span class="name">Frank Cipriani</span> <span class="title">Chief Financial Officer</span>
Frank is responsible for the strategic development and operational contribution of financial operations, business systems, Insurance, corporate governance. With a great exposure to working for multinational, ASX-listed and private companies across the manufacturing, wholesale/distribution and service sectors, Frank brings a wealth of knowledge and over 35 years’ experience to his role.

Our journey

Over the past 23 years, Assetlink has grown to provide industry leading facilities services to over 350 clients across a variety of market channels.

Over this time Assetlink has prospered through both good and challenging economic environments by providing innovative solutions to our clients and their customers through delivering a level of service that we define as“The Assetlink Way”.

Assetlink-Timeline-1993

1993 - 1998

Retailink commences business

  • Workforce of 50 employees
  • Awarded first contract in Brisbane
  • Awarded Hewitt Best Employer
Assetlink-Timeline-2004

1999 - 2004

Expansion and development

  • Certification to ISO 9001:2008 achieved
  • Awarded first Aviation contract 
  • Launched first website and intranet
Assetlink-Timeline-2010

2005 - 2010

Culture and Strategic Vision defined

  • Rebranded to Assetlink
  • Establishment of Help Desk
  • Certification to ISO 14001 achieved 
Assetlink-Timeline-2011

2011 - Now

Celebrating over 22 years

  • National Provider
  • Certification to AS/NZS 4801:2001,OHSAS 18001:2007, ISO 55001:2014, ISO 10002:2004 
  • Expansion into broader industry sectors
  • Member of Supply Nation

Awards

We are proud to be continually recognised for our achievements which celebrate our people, places and processes.


Community

Assetlink recognises the privilege and responsibility that comes with being a corporate citizen, and is proud to support a number community programs, charities and local clubs.

Sponsorships

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We believe in providing support to Australia’s disadvantaged youth, and actively take part in a number of inspiring initiatives, as well as overall community sponsorship.

We are proud sponsors of

  • The St. George Foundation
  • The Property Industry Foundation Charity Yachting Regatta
  • Father Chris O’Reilly Youth Off The Streets Foundation,
  • MOIRA Disability & Youth Services Victoria. 
  • The LUCY Mentoring Program
  • St John Bosco Football Club
  • South Coast Wolves

We are proud to be a supportive employer of the Australian Defence Force Reserves.

Charities

 

Assetlink has contributed funds towards a range of cancer research charities including:

  • Breast Cancer Research
  • Movember Prostate Cancer Research
  • Professor Chris O’Brien Cancer Research
  • Professor Charlie Teo Brain Cancer Research Funds
  • Cancer Council
  • The Starlight Children’s Foundation
  • Lifeline Australia.

We are committed to contributing back to the community, and support causes we believe in to help make a difference. Beyond our community and charity involvement is our social responsibility and making a positive impact in all areas of our business.

 

Copyright © 2016 Assetlink Services Pty Ltd