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The Customer Service Institute of America

Posted 22 Jan 2019 by Vicky Shum

Aoife Roche awarded International Customer Service Manager of the Year!


Assetlink is excited to announce that Aoife Roche, Account Manager for Assetlink's Cushman & Wakefield contract, has been selected to receive the 2018 Individual International Service Excellence Award as Customer Service Manager of the Year!

This award follows Aoife's win at the CSIA Australian Service Excellence Awards where she was awarded the national title of Customer Service Manager of the Year. This achievement automatically placed her as a Finalist in the International Service Excellence Awards, adjacent to winners in the same category from countries across the globe. 

The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organisations (ICCSO) to manage the International Service Excellence Awards. These awards are recognised internationally as the premier service awards, whereby organisations and individuals that excel in service excellence compete to earn recognition for the commitment to exceptional service experiences. 

To be recognised as the international winner in her category, Aoife was judged against a specific set of criteria, aligned with the International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organisations in delivering consistently high levels of service. This standard is used to determine if the customer is the focus of the business and how they are supported through culture, processes, procedures training, hiring practices and daily actions. 

We congratulate Aoife on this remarkable achievement. 

Please click here for more information. (PDF 188.6KB)



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