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Get to know us

Who we are

With over 28 years’ experience we provide integrated facilities service solutions across a number of industry channels.  Assetlink collaborates with clients leveraging our people, technical capability and innovative approach helping ensure the highest level of support for the delivery of your business to your customer.

Assetlink Services

Who We Are

 

We provide both individual services and tailored integrated solutions.

Our highly skilled and qualified personnel deliver professional services to the exacting requirements of our clients and in compliance with our accreditation to;

  • AS/NZS ISO 9001 Quality Management Systems
  • ISO 14001 Environmental Management Systems
  • AS/NZS ISO 10002 Customer Satisfaction Certified
  • ISO 55001 Asset Management Certified

Facilities Services

Assetlink provides total facilities services and project management and services to a variety of channels.  Our customers range from large scale national portfolios to single site facilities within the Government, Education, Health, Aged Care, Resource & Industrial, Retail and Commercial channels.

AssetProjects

Assetlink offers a broad range of construction and maintenance services to complement our client’s main business operations. These are the services that are essential to support and enhance the everyday operations of the site. These include:

  • Project & Construction Management
  • De-fit and fit-out
  • Hoarding
  • Base building
  • Fire Services
  • Handyman
  • Plumbing
  • Electrical
  • Planned Preventative Maintenance (PPM)

Signature Behaviours

I respect others

Why is this important?

We all want to be heard and feel special.

How do I contribute?

I am considerate and genuine when I deal with others.

 

I am open minded

Why is this important?

Exploring new possibilities and accepting different viewpoints allows us to grow and develop.

How do I contribute?

I embrace ideas and collaborate with others to achieve goals.

I never negotiate on safety 

Why is this important?

The safest way to do the job depends on all of us. 

How do I contribute?

I support and live by our health and safety practices.  

 

I recognise my team’s efforts

Why is this important?

Recognising each other’s efforts builds a rewarding and satisfying workplace.

How do I contribute?

I celebrate success and instinctively give credit to those who deserve it.

 

I connect with others

Why is this important?

We all want to feel involved and understand what’s expected of us as a team. 

How do I contribute?

I consciously communicate with those around me, actively listening and responding to what I hear.

 

I choose a positive attitude

Why is this important?

Having a positive mind set helps us to be resilient and deal with whatever challenges we are faced with.  

How do I contribute?

I have a ‘can do’ attitude that inspires others and shows self-confidence in who I am.

 

I have the courage to challenge

Why is this important?

Standing by what we believe and being true to ourselves makes the whole team stronger.

How do I contribute?

I question unsafe or poor work practices and share better ways to do things. I also challenge my own performance to be the best I can be.

 

I am an effective team member

Why is this important?

Having a targeted and organised approach to our work and life means we are able to achieve so much more.

How do I contribute?

I enjoy a sense of contribution and achievement by following process discipline, meeting my targets, and being a team player. 

 

I am committed to learning & growing

Why is this important?

People learn by experience - their own. Learning enables people to make new discoveries for themselves and take the appropriate action.

How do I contribute?

I take responsibility for my own learning and development, through training and listening to others.

 

I am customer focused

Why is this important?

We are passionate about external and internal customer service. It’s the heart of everything we do and the core of the Assetlink Way.

How do I contribute?

I deliver an outstanding customer experience focusing on building relationships with our clients and their customers. 




Our Vision & Our Purpose

Our 2023 Vision

Set a new industry standard in
Customer Experience through
Service Excellence every day.

Our Purpose

Enriching experiences through
trusted partnerships.

Single Minded Proposition

It’s About You.

Values

Our reputation within the industry has been built on a foundation of core values. These make up who we are and can be seen in all aspects of our operations.

  • Passion - We are passionate about everything we do!

    Our approach is enthusiastic and proactive, with a positive ‘can do’ attitude. We are devoted to the vision and values of Assetlink and recognise the contribution each one of us makes.

  • Customer Service - Our customers’ experience is our focus!

    We are dedicated to improving service delivery, as well as earning and maintaining our customers’ respect through delivering on our promises.

  • Health & Safety - Safety is Not Negotiable.

    Protecting our employee’s and customer’s wellbeing is fundamental. A health and safety culture is central to everything we do.

  • Empathy - We care about each other!

    Our workplace is one of equality, understanding and consideration. We nurture happy, confident and engaged people through our respectful interactions with one another.

  • Teamwork - We are one team!

    We strongly believe in working together ‘as one’, encouraging individual action along with harnessing the collective power of the team.

  • Excellence - We aspire to achieve the highest standards!

    Striving for continuous improvement, we challenge ourselves to be the best we can be. We recognise outstanding achievements and proudly celebrate our successes.

  • Sustainability - We care about our future!

    We are committed to the future of Assetlink and our positive impact on the environment. We implement responsible and strategic growth to be here tomorrow and beyond, for our people, our customers and the community.

Assetlink is an Australian privately owned integrated facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand.

Australia’s Most Engaged Workforce

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand.

Australia’s Most Engaged Workforce

We have one of the country’s most diverse and dependable workforces. They represent over 75 nationalities and are universally positive, customer-focused and committed to excellence. As an extensive and diverse employee base, we can draw upon and align with our client’s needs.

Assetlink’s robust system of pre-qualification screening has created a network of specialised contractors with proven skills to support our in-house resources.

Assetlink invests in staff training and development to help ensure employees are equipped with the necessary skills and knowledge to continually exceed our client’s expectations. We encourage staff to suggest new initiatives and we reward outstanding performers.

Assetlink has been awarded the prestigious Hewitt Best Employer and Australian Achiever for Customer Service Awards in recognition of our commitment to providing a safe, supportive and passionate working environment to all employees.

If Assetlink is a place you’d like to work, contact us. We’re always interested in good people.


Click here to view our Learning and Development Policy (PDF 121.8KB)

Click here to view our Equal Employment Opportunity Policy (PDF 91.5KB)

Click here to view our Affirmative Action Policy (PDF 81.3KB)

Click here to view our Recruitment Policy (PDF 124.8KB)

Click here to view our Code of Conduct Policy (PDF 202.7KB)

Click here to view our Third Party Engagement Policy (PDF 95.4KB)

Click here to view our Corporate Social Responsibility Policy (PDF 139.7KB)


Meet our team

Our executive team brings a wealth of experience and expertise
from a variety of industries.

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<span class="name">Aurora Fonte</span> <span class="title">Managing Director</span>
As a founding director of Assetlink, Aurora is instrumental in driving Assetlink’s growth and development into an integrated property services company that employs over 2,500 people across Australia. Aurora brings over 20 years of senior management experience to her role as Managing Director of Assetlink. In that time, she has worked with companies of all sizes across Australia.
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<span class="name">Franco Fonte</span> <span class="title">Director</span>
Franco is responsible for the development of estimating strategy for all new Assetlink contracts and the brand recognition through public relations management. As a founding director of Assetlink, Franco brings more than 20 years’ experience in the facility services industry. Playing a significant role in Assetlink’s operations, Franco brings his wealth of knowledge of working with comparable companies and service requirements across all sectors.
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<span class="name">Leeanne Gleed</span> <span class="title">National Business Transformation Manager</span>
Leeanne is a results driven General Manager with over 20 years’ experience with a diverse business sector. A proven track record of developing high level strategy, workforce and client engagement to deliver safe, value added, profitable business solutions exceeding expectations of both client and stakeholders. An extensive knowledge base that has served to connect contract negotiation and delivery, business objectives, technical solutions, innovation and commercial performance against measurable outcomes, customer satisfaction and business best practice.
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<span class="name">Brad Watts</span> <span class="title">CEO<br>AssetProjects</span>
With over 30 years' experience in operational and strategic leadership, Brad Watts is a seasoned leader, building teams that deliver results for their customers. As CEO of AssetProjects Brad is responsible for ongoing strategic direction, growth and management of AssetProjects within existing and evolving market sectors. He oversees the development of strategic plans, and the implementation of operational plans to support the strategy. He leads and drives his team to success, whilst developing a strong compliance and safety culture, core to AssetProjects values.
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<span class="name">Dave Smith</span> <span class="title">General Manager<br />ANZ</span>
With over 20 years’ experience in the facility management industry, having held a number of senior management positions for blue chip companies throughout his career. This experience has provided Dave with the knowledge and skills to successfully manage and support large corporate and retail accounts. Dave’s ability to also provide support and training to the onsite team ensures a high level of engagement to the benefit of all stakeholders. ​
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<span class="name">Jube Lang</span> <span class="title">General Manager <br /> Business Development and Client Relations</span>
Jube is responsible for the strategic and operational direction of the Assetlink Services business development functions including: sales and estimating, marketing and communications and CCRM management. Jube is an experienced and respected business leader who has held various senior roles in Accounting, Finance, Retail, Property, and Leasing in both the US and Australia.
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<span class="name">Hani Arab</span> <span class="title">Chief Information Officer</span>
As the CIO of the Assetlink Group Hani and his team influence and impact every part of what we do as a business. From managing our day to day technology platforms; to introducing innovative systems and process that enable efficiency and automation; to the seamless collaboration of our people, clients and suppliers through robust reporting and analytics.  Hani's experience spans over 15 years to include project delivery, operational and strategic leadership roles.
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<span class="name">Tony Lee</span> <span class="title">Chief Financial Officer</span>
Tony provides strategic financial and commercial advice to the business. The Finance and Corporate Services department includes the following teams: Accounts and Payroll, Business Systems and Insurance. As a valuable member of Assetlink’s Leadership team, Tony has over 30 years’ experience working in a variety of executive roles in multinational, listed and private companies including leading international operations, start-ups, joint ventures and business restructures. Tony brings a wealth of knowledge and experience to his role as Assetlink’s Chief Financial Officer.
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<span class="name">Chris Dow</span> <span class="title">National Safety & <br>Risk Manager</span>
Chris is a Senior Safety Transformation Leader with 20+ years’ experience driving organisational safety agendas for high-risk, multinational businesses. Chris’ expertise is in the areas of Safety Management Systems, Contractor Management and Safety Training. Chris enhances the productivity and loyalty of large employee populations by improving learning quality and efficiency across diverse training themes and delivery methods, focusing on evolving technologies and trends, and embedding best-practice across the employee lifecycle.

Our journey

Over the past 23 years, Assetlink has grown to provide industry leading facilities services to over 350 clients across a variety of market channels.

Over this time Assetlink has prospered through both good and challenging economic environments by providing innovative solutions to our clients and their customers through delivering a level of service that we define as“The Assetlink Way”.

Assetlink-Timeline-1993

1993 - 1998

Retailink commences business

  • Workforce of 50 employees
  • Awarded first contract in Brisbane
  • Awarded Hewitt Best Employer
Assetlink-Timeline-2004

1999 - 2004

Expansion and development

  • Certification to ISO 9001:2008 achieved
  • Awarded first Aviation contract 
  • Launched first website and intranet
Assetlink-Timeline-2010

2005 - 2010

Culture and Strategic Vision defined

  • Rebranded to Assetlink
  • Establishment of Help Desk
  • Certification to ISO 14001 achieved 
Assetlink-Timeline-2011

2011 - Now

Celebrating over 22 years

  • National Provider
  • Certification to AS/NZS 4801:2001,OHSAS 18001:2007, ISO 55001:2014, ISO 10002:2004 
  • Expansion into broader industry sectors
  • Member of Supply Nation

Awards

We are proud to be continually recognised for our achievements which celebrate our people, places and processes.


Community

Assetlink recognises the privilege and responsibility that comes with being a corporate citizen, and is proud to support a number community programs, charities and local clubs.

Sponsorships


We believe in providing support to Australia’s disadvantaged youth, and actively take part in a number of inspiring initiatives, as well as overall community sponsorship.

We are proud sponsors of

  • The St. George Foundation
  • The Property Industry Foundation Charity Yachting Regatta
  • Father Chris O’Reilly Youth Off The Streets Foundation,
  • MOIRA Disability & Youth Services Victoria. 
  • The LUCY Mentoring Program
  • St John Bosco Football Club
  • South Coast Wolves

We are proud to be a supportive employer of the Australian Defence Force Reserves.

Charities

 

Assetlink has contributed funds towards a range of cancer research charities including:

  • Breast Cancer Research
  • Movember Prostate Cancer Research
  • Professor Chris O’Brien Cancer Research
  • Professor Charlie Teo Brain Cancer Research Funds
  • Cancer Council
  • The Starlight Children’s Foundation
  • Lifeline Australia.

We are committed to contributing back to the community, and support causes we believe in to help make a difference. Beyond our community and charity involvement is our social responsibility and making a positive impact in all areas of our business.

 

Copyright © 2016 Assetlink Services Pty Ltd